Frequently Asked Questions

Q:  Do you use artificial flavours or colours in your products?
A:  No, Tu-Bees does not use any artificial flavours or colours in any of our honey products.  Our products contain only natural ingredients.

Q:  My order of mini squeezes are rock hard.  How am I going to get the honey out?
A:  Tu-Bees products are produced using creamed honey. Creamed honey is cooled at temperatures below zero and then warmed up to room temperature.  If the product is stiff, it will warm up naturally if kept at room temperature.  You can also use the heat from your hands to massage the package and it will soften quite quickly.  Our mini squeeze packages can also be put into a cup of warm water which will speed up the softening process.

Q:  Why are your shipping rates so much higher than other eCommerce stores such as Amazon?
A:  As a small business, we are not able to negotiate rates like large eCommerce sites. As a ClickShip customer, we do provide you with the best rates available to us that are in real time.  We do not mark up our shipping costs.  We do understand that shipping charges are an additional charge and can cause some consumers to not purchase our products.  With that in mind, we offer our Canadian customers free shipping on orders of $100.00 or more (excludes remote areas). If you live in a remote area, please contact us directly and we will see what we can do to get our high quality honey products to you.

Q:  Are your products Gluten-Free?
A:  Honey is naturally gluten-free, and Tu-Bees uses all natural flavourings and colours that are also gluten-free, nut-free, and dairy-free.  All Tu-Bees products are produced in a gluten-free facility where only honey is packaged.

Q:  Do you ship to the United States?
A:  Yes we ship to the United States. Unfortunately at this time, we are not able to offer free shipping to our US customers.

Q:  Are your products sensitive to heat?
A:  Yes our products are sensitive to high heat.  It is best to not store our honey products at temperatures exceeding 70 degrees Fahrenheit ( 21 degrees Celsius).